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Demo data · tourالعربية
Support
Open a ticket or message us. Response targets are published and measured.
Ticket list
| Ticket | Subject | Priority | Status | Updated |
|---|---|---|---|---|
| T-4810 | — | — | Open | 19 Oct |
| T-4811 | — | — | Open | 18 Oct |
| T-4812 | — | — | Waiting on you | 17 Oct |
| T-4813 | — | — | Open | 16 Oct |
| T-4814 | — | — | Open | 15 Oct |
New ticket
P1 Critical: delivery stopped or security incident
P2 High: delivery affected
P3 Normal: question or request
Response targets
Measured from ticket creation to the first human reply. Results are on your SLA page.
- P1 Critical · 1 hour · every 2 hours
- P2 High · 2 hours · daily
- P3 Normal · 4 hours · as needed
| Priority | First response | Updates |
|---|---|---|
| — | — | 18 Oct |
| — | — | 11 Oct |
| — | — | 4 Oct |
| — | — | 27 Sept |
| — | — | 20 Sept |
WhatsApp, Slack & Teams
WhatsApp: +20 109 277 6977
Messages in any channel create a ticket automatically, so nothing gets lost.
Escalation matrix
Escalate when a target is missed or an answer doesn’t resolve the issue. Each level has 1 working day to respond.
Levels1 · Delivery manager: Delivery manager2 · Head of Delivery3 · Founder & Chairman’s office
Success manager
Customer success manager · info@remote-pro.ai · +20 109 277 6977
Knowledge base
How timesheet auto-approval works · Replacing an engineer · Reading a ZATCA e-invoice · Setting up SSO