Questions

Questions buyers ask, in one place

The most asked questions from across the site, grouped by the menu you know: services, practices, solutions, pricing, results and trust, company and talent. Each answer is the one on its own page, with a link to read the rest.

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Fig. 01Questions

  • 9practices
  • 48hshortlist
  • 4working days to start
  • 72hfree hold

Services

More answers: Services.

In Team Extension, Remote Pro Ai engineers work under your managers and you direct the backlog; we own selection, performance and replacement. In Managed Delivery, our delivery lead owns scope, timeline, quality and risk against acceptance criteria you set, and service credits apply automatically when we miss an SLA.

Yes. Many clients start with Team Extension or a Ready Squad and move to Managed Delivery once the programme grows. A switch is a Statement of Work amendment issued from Client OS, with no renegotiation of the MSA. Your engineers, history and documentation stay in place, so the team keeps working while the paperwork changes.

Team Extension and Ready Squads start in 4 working days for roles on our bench. Managed Delivery deploys its team in 4 working days and runs a 2-week discovery in parallel. Project Engagement begins with discovery, so scope and price are fixed before the build starts and nothing is invoiced on assumptions.

The core terms are identical: a 48-hour shortlist, a 4-working-day start for every seat (bench, off-bench or on-site), replacement for any reason and one no-bill trial per company (5 working days self-serve, 10 in the Enterprise lane). Managed Delivery adds delivery SLAs with service credits. Project Engagement replaces the trial with milestone acceptance and a 60-day warranty.

There is no minimum team size: you can book a single engineer, or a Starter Pack in Ready Squads. The minimum term is 1 month for a single specialist and 3 months for squads, pods and managed delivery; after that, the engagement renews monthly with 30 days’ notice. Commitments of 6 or 12 months earn discounts (rates in your quote), and combined discounts are capped.

How it works

More answers: How It Works.

No. Smaller squads go from scope to signed contract and payment online, without a sales call. For mid-sized squads you still reserve online and receive a formal quotation. A named deal-desk manager handles deals for larger squads, government buyers and requests to contract on your own paper. Lane thresholds are stated in your proposal.

The contractual start clock begins when your order is signed and your deposit or purchase order is in place. Any engineer or team then starts within 4 working days. That holds for bench, off-bench and on-site roles. If you approve the shortlist and sign quickly, the whole path from request to a working team can take as little as 4 working days.

The Squad Builder asks focused questions about your goal, users, stack, roles, dates, hours, overlap and data residency, then drafts a squad you can edit. You can also paste an RFP or job description. If the scope stays unclear, it suggests a 20-minute call, a short discovery or, if you are starting from an idea, a 2-week Idea Clarity Sprint.

Most companies are verified automatically within minutes through Wathq in Saudi Arabia, VIES in the EU or Companies House in the UK. If a file needs manual review, our team completes it within 4 working hours and you are notified by email and in your account. Verification runs in parallel with your shortlist, so it never delays it.

You sign with Nafath in Saudi Arabia, UAE Pass in the UAE, and Zoho Sign elsewhere, with qualified electronic signatures on request in the EU. You pay by mada, STC Pay, Apple Pay or card in Saudi Arabia; through Stripe in the UAE, Europe, the UK and the US; and by bank transfer in every country.

Practices

More answers: Practices.

A practice is a specialist bench with its own practice lead, role profiles, technical assessments and ready squads. Remote Pro Ai runs 9 practices, from AI & Data to Sales. All 9 share one contract, one guarantee and one onboarding process, so you can combine them in a single squad without extra paperwork.

Yes. Cross-practice squads are the norm for product and transformation work. A GenAI product, for example, usually combines AI engineers, a full-stack engineer and a product designer. The squad runs under one Squad Lead, one Statement of Work and one monthly invoice, and every seat carries the same 4-working-day start and replacement terms.

Named candidates reach you within 72 hours of a complete request, or a 48-hour shortlist in the self-serve flow. Any engineer or squad on the bench starts within 4 working days. Specialists not currently on the bench, and on-site placements, also start within 4 working days. Late starts trigger credits under the Remote Pro Ai Guarantee.

3 levels only: Mid (2–⁠5 years), Senior (5–⁠9 years) and Lead (9+ years). We do not place junior staff in any practice. Architect, advisory and head-of roles are supplied at Senior and Lead only. The practice lead confirms each person’s seniority during vetting.

Headcounts combine salaried specialists and our certified network. Both groups pass the same 5 vetting gates, hold at least 2 years of experience and work under the same quality guarantee. Bench availability per role is shown on the availability page, so you can see who is free today rather than rely on a headline number.

Enterprise and procurement

More answers: Enterprise Procurement.

It depends on where you are and what you buy. Saudi buyers usually contract with our Saudi company, and UAE buyers with our Egyptian or Saudi company, as set in the contract. European, UK, US and Qatari buyers contract with Ebug for Information Technology LLC (Cairo), our headquarters company. Remote Pro Ai is its brand (Commercial Register No. 206356, Cairo Investment Register). Each entity’s registration, tax and bank documents are in the procurement pack, and the Order Form names the contracting entity.

Yes. For Saudi government tenders, contracting in KSA runs through our Saudi company and eligibility is confirmed per tender. For SAP Ariba, Coupa and UAE government portals, we complete supplier registration using the procurement pack, which maps every required field to its value and attaches certified documents with expiry dates and a verification QR. Updated documents refresh in the pack automatically.

Commercial registrations and licences, VAT and TRN certificates, Zakat and social-insurance certificates where applicable, insurance certificates, a bank letter, ISO/IEC 27001 and SOC 2 Type II status, local-content documents, security policies and the company profile. Public items download immediately; gated items open after the click-through NDA.

Yes, through the Enterprise lane. Upload your paper to the redline workspace: our legal team reviews your NDA within 2 working days and your MSA within 3. Changes to liability, IP or payment terms go through an approval matrix with visible status. The specialists stay held for 7 days during review, extendable with a written reason.

Self-serve bookings secure the start date with a card authorisation with no charge, or a flat refundable deposit equal to one week of the first seat, and receive the first invoice when the no-bill trial ends. Credit-approved companies and Enterprise-lane engagements pay net-30 from invoice date with no deposit, against a purchase order recorded in the account. If the approved limit is lower than the monthly value, net-30 covers the limit and a refundable deposit covers the rest.

Startups, game studios and founders

More answers: For Startups · For Game Studios & Publishers · Build My Idea.

Remote Pro Ai offers startups 6 packaged engagements: an 8-week Launch Pod for MVPs, Prototype → Production for vibe-coded apps, Fractional CTO plans of 8, 16 or 32 hours, a Dedicated Pod of 2 to 5 engineers, Build-Operate-Transfer for teams you will own, and a Programme Perk for founders in accelerator and VC programmes. All use vetted engineers with 2+ years of experience.

Engineers on our bench start within 4 working days of your signed order. You see an anonymised shortlist within 48 hours in the self-serve flow, and named candidates after the click-through NDA. If a role is off-bench or on-site, the start commitment is still 4 working days, and every late day earns 1 free day, capped at 10.

Remote Pro Ai offers 7 game services: a Co-Dev Strike Team that starts with a 4-week pilot, Port & Perform for platform ports, a LiveOps Crew, Art & Tech-Art Pods, a MENA Launch Kit for Arabic markets, Studio-in-a-Box for new GCC studios, and a Game Security add-on. All draw on our games practice.

Engineers on our bench start within 4 working days of a signed order. For a co-dev pilot, you see 2 candidates per role with game credits and code samples first, and you can run a technical interview. Roles that need console devkit access or on-site work also start within 4 working days; where devkit access needs the client’s clearance, the 4 days count from the date it is granted.

Yes. The Build My Idea track is designed for founders without a technical background. Everything is explained in plain Arabic or English, you test progress on your phone each week, and a named product manager answers your questions on WhatsApp. You make business decisions; we make and explain the technical ones.

It depends on what the app does. Use the free app cost estimator for a range in SAR, AED, USD or EUR, then the 2-week Idea Clarity Sprint gives you a fixed price. The fixed prices are in your itemised proposal, which we email within 2 minutes of your request.

How we price

More answers: Pricing.

Your itemised proposal prices each seat by level, practice and engagement model, and we email it within 2 minutes of your request. The quote shows every line, including the practice and level of each seat and any on-site seat or visit line, in SAR, AED, USD or EUR, before you register or pay. Mixing levels, for example one Lead with Mid engineers, often lowers the team’s total.

Yes. The monthly price covers the specialist’s salary and benefits, managed devices, security tooling, replacement cover with standbys, a customer success manager and Client OS access. VAT, on-site visits and any rush-start modifier appear as separate, clearly labelled lines. No admin or platform fees are added outside the quote.

Monthly seat pricing matches how teams actually work and keeps invoices predictable. Timesheets are still recorded and approved in Client OS, and capped time-and-materials pricing is available on Managed Delivery engagements when hourly billing suits your finance process better. Either way, invoices tie back to approved timesheets.

No. There are no placement fees, setup fees or exit fees. The only optional fee is conversion: if you hire an engineer directly, a conversion fee applies that declines with tenure and ends after 12 months; the schedule is in your quote. Ending an engagement after the minimum term needs only 30 days’ notice.

Term, multi-seat and startup discounts stack up to a combined cap and each appears as its own line in your quote. The percentages that apply to your squad are stated in your quote and fixed in the Order Form for the chosen term.

Results, trust and security

More answers: Results · Trust & Security.

The published case studies are representative engagement patterns, each labelled “Representative example”, showing the typical scope, squad size, duration and kind of result to expect. We anonymise the client to sector and country because most contracts include confidentiality terms. On request we arrange a reference under NDA from a comparable engagement, subject to that client’s consent.

Banks, government entities and operators in our portfolio rarely allow vendors to publish their names or logos. We respect that by default. A client appears by name only after written consent from someone authorised to give it. Until then, you see the sector, country, scope and numbers, which are the facts you need for due diligence.

Not yet. Our Clutch and G2 profiles open in Q1 2027, and we will show a platform score only once at least 5 verified reviews exist, through the platform’s own widget. Remote Pro Ai does not write, edit, filter or pay for reviews, and we do not mark up our own pages with review stars, because self-published ratings are not credible evidence.

Not yet. ISO/IEC 27001 certification is in progress, with a target of Q2 2027, and a SOC 2 Type II report is planned for 2027. We show a certificate only when it is held, with issuer, scope and validity, and link to the certification body’s register. Framework alignment such as NCA ECC-2:2024 or SAMA CSF is labelled as control mapping, not certification.

Wherever your statement of work says. Most clients choose Pattern A, where engineers work inside your own environment, or Pattern B, your cloud region in Saudi Arabia, the UAE, the EU, the UK or the US. Our own hosting regions for Client OS (Riyadh, Frankfurt and Virginia) are planned for the platform launch and not contracted yet.

You do. All work product is assigned to the client on payment of the relevant invoice, and every engineer has signed confidentiality and IP-assignment terms with Remote Pro Ai beforehand. Pre-existing tools we bring are licensed to you for use with the deliverables, and escrow is available on managed delivery.

Company and contact

More answers: Company · Contact.

Remote Pro Ai is headquartered in Cairo, Egypt, at 34 Ibn Al-Nafis St., Nasr City. Cairo is our engineering and delivery hub. Our second office is in Al-Khobar, Saudi Arabia, and runs Gulf on-site squads. We meet clients by appointment in Riyadh and Dubai, and UAE clients contract with our Egyptian company (Ebug for Information Technology LLC) or our Saudi company (Mohammed Ali Al Khuraim Information Systems Technology Co.), as set in the contract.

Remote Pro Ai was founded in Cairo in 2024 as an engineering partner for GCC enterprises, with an AI-assisted operating model. It now runs governed specialists across 9 practices and launched its current brand and self-serve platform at remote-pro.ai in 2026.

No. A staffing agency places people and leaves the delivery risk with you. Remote Pro Ai is contractually responsible for the quality of every specialist and team it deploys. Each company gets one no-bill trial, and any specialist can be replaced: a replacement starts within 4 working days; the full handover completes in under 14 days.

Choose “Hire a team” above, book a 20-minute scoping call, or message us on WhatsApp at +20 109 277 6977. You can also email info@remote-pro.ai or call our Cairo headquarters on +20 109 277 6977. Sales enquiries go straight to an Account Director.

Our Cairo headquarters answers on +20 109 277 6977, Sunday to Thursday, 09:00 to 18:00. For quick questions, WhatsApp at +20 109 277 6977 is usually faster. Existing clients should raise delivery issues in Client OS, where response targets from their SLA apply.

Each message goes to one named team: sales, talent, press or partnerships. We aim to reply within 1 working day, in English or Arabic as you choose. If you need a faster answer, book a scoping call directly from the calendar and pick the first free slot.

For talent

More answers: For Talent.

Engineers and specialists with at least 2 years of professional experience in one of our 9 practices, from AI and cybersecurity to design and sales. We place 3 levels only: Mid (2–⁠5 years), Senior (5–⁠9) and Lead (9+). We do not place junior engineers or students, and every member passes the same 5 vetting gates.

Up to 10 working days from submitting your application to a decision, if you book your assessment and interview promptly. The background check usually takes about 5 working days and runs alongside the later gates. Talent OS shows your status at every gate, so you always know what comes next.

Rates depend on your level, practice and the client’s market, and you see the rate for every engagement before you accept it; pay bands are not published. Payouts arrive on the 5th of every month through Deel or Remote.com, in USD, EGP, SAR or AED, and a late payout earns 1% of the delayed amount per week.

Engagements are contracts, usually full-time for 3 to 12 months, and some are part-time. You set your availability in Talent OS and choose which roles to accept. If you are looking for an employee role at Remote Pro Ai itself, such as delivery or talent operations, see our careers page.

A standby assignment names you as a backup for a live client squad. You complete the client’s pre-onboarding in advance so you can start within 4 working days if a seat opens. Standby pays a stipend of 20% of your monthly rate for each month, and it often leads to a full engagement with that client.

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