Telecom software development: BSS/OSS, 5G automation and 24/7 SRE

Telecom squads that keep platforms up at scale

Telecom work covers BSS/OSS modernisation, 5G network automation, SRE and SOCs. Work runs within CST or TDRA licensing conditions.

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  • 99.95% availability for 10M+ users on Case T-02
  • –60% P1 incidents on Case T-01

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Fig. 01Telecom

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In short

BSS/OSS modernisation, 5G network automation, SRE and security operations for operators across the Gulf and Europe.

Remote Pro Ai supplies telecom software development squads to operators. Squads modernise BSS and OSS stacks, automate 5G networks, run subscriber platforms at 99.95% availability and operate SOCs, all within CST or TDRA licensing conditions, and start within 4 working days.

Where telecom engineering breaks

Primary risk: network and platform reliability at scale. Minutes of downtime reach millions of subscribers and the regulator.

  • Availability targets

    Subscriber platforms must meet published RTO, RPO and uptime commitments.

  • BSS/OSS sprawl

    Billing, charging and inventory systems resist change and slow every launch.

  • 5G and cloud-native networks

    CNFs, Kubernetes and automation require new skills in network teams.

  • Licence obligations

    Data localisation and lawful-intercept duties shape every architecture decision.

  • Fraud and security

    SIM swap, signalling abuse and digital-channel attacks need constant monitoring.

  • Digital self-care

    Customers judge the operator by its app as much as its coverage.

Telecom software development squads for operators

SquadCompositionTypical outcome
Platform & SRE Squad1 Platform Lead · 2 Platform Engineers · 1 SRE · 1 DevSecOpsSubscriber platforms with SLOs, error budgets and tested failover
Network Automation Squad1 Distributed Systems Lead · 2 Platform Engineers (Go, Python) · 1 Integration Engineer · 1 SDETAutomated provisioning and closed-loop operations for cloud-native network functions
BSS/OSS Modernisation Squad1 Solutions Architect · 3 Backend Engineers · 1 Integration Engineer · 1 SDETDecomposed charging and order services exposed through governed APIs
24/7 SOC Squad1 SOC Lead · 5 Analysts · 1 Detection Engineer · 1 Threat HunterRound-the-clock detection across cloud, network and digital channels
Product Squad (self-care)Tech lead, mobile, web, backend and QAA self-care app released weekly with crash-free targets

Configure any of these in the Squad Builder, or see ready squads.

Licence conditions our squads respect

What never-negotiable means in telecom

  1. Published availability, RTO and RPO targets, with change windows agreed in advance.

  2. Subscriber data stays where the licence and data-localisation rules require.

  3. Lawful-intercept systems and obligations remain with the licensed operator; our squads never alter them without your authorisation.

  4. Network changes pass your change-advisory board with tested rollback.

  5. Security monitoring covers signalling, network and digital channels.

RuleWhat it means for a vendorHow we meet it
CST licensing conditions (Saudi Arabia)Operator obligations on data, security and service quality flow to suppliersWork inside your controls; residency per licence; documented access
CST cloud computing regulatory frameworkRules on cloud use and data handling for regulated servicesIn-Kingdom cloud patterns; data classification honoured
TDRA licensing and policies (UAE)Operator conditions on security, data and qualityUAE-region hosting where required; controls mapped per engagement
Lawful interceptA licensed operator’s obligation, tightly controlledStrict separation; access only with explicit operator authorisation
NCA ECC-2:2024Cybersecurity baseline for critical sectorsControl mapping and SOC coverage
NIS2 and GDPR (EU operators)Supply-chain security, incident reporting, subscriber privacy24-hour incident notification support; DPA with GDPR annex

Roles operators hire most

Telecom work in production

All case studies

  • Illustrative pattern

    Case T-02

    A telecom operator, Europe. A subscriber-facing backend re-platformed to Kubernetes with autoscaling, observability and chaos testing, and follow-the-sun on-call from Cairo. 7 engineers, 18 months and ongoing.

    • Results: 99.95% availability, –60% P1 incidents, 10M+ users under load.

  • Illustrative pattern

    Case T-01

    A telecom operator, UAE. Managed detection across cloud and network estates, quarterly red-team exercises and a DevSecOps pipeline for digital channels. 10 specialists, ongoing.

    • Results: –60% P1 incidents year on year, quarterly red-team cycles, SIEM coverage of 100% of estates.

Operators we support

Operators are named only with written consent. Our case studies describe them as “a telecom operator, Europe” or “a telecom operator, UAE”, and procurement teams can contact a reference for each engagement under NDA.

Arrangements telecom security teams require

  • Operator-controlled access

    engineers work through your jump hosts and privileged-access tools.

  • Residency per licence

    subscriber data processed only in permitted regions.

  • Follow-the-sun on-call

    Cairo and Gulf rotas for 24/7 platform and SOC cover.

  • Change discipline

    every network change reviewed, scheduled and reversible.

  • Background checks

    completed before access to network or subscriber systems.

Certification position for telecom security reviews
ISO/IEC 27001 in progress (certification target Q2 2027) and SOC 2 Type II planned for 2027. More in the Trust Center.

Reading for telecom technology leaders

Telecom: buyer questions

Book a scoping call

20 minutes with a solutions architect. No sales script.

Yes. SRE and platform engineers run follow-the-sun on-call from Cairo and the Gulf, with SLOs, error budgets, runbooks and incident command written into the Statement of Work. On Case T-02, this model supports 99.95% availability for a subscriber backend serving more than 10 million users.

Yes. Backend, integration and distributed-systems engineers decompose charging, ordering and inventory functions into services with governed APIs, often following TM Forum Open API patterns. They integrate with existing vendor platforms rather than replacing everything at once, so launches speed up without risky big-bang migrations.

These obligations belong to the licensed operator, and our squads work inside them. Subscriber data stays in the regions your CST or TDRA licence permits, engineers use your controlled access, and lawful-intercept systems are kept separate and untouched unless you authorise specific work in writing.

Yes. The Network Automation Squad builds provisioning pipelines, intent-based configuration and closed-loop monitoring for cloud-native network functions on Kubernetes, using Go and Python. Engineers integrate with your orchestration and inventory systems and test every change against your lab before production.

Yes. Our 24/7 SOC Squad monitors cloud, network and digital-channel estates with MITRE ATT&CK-mapped detections, and the Pen-Test & Red Team Cell runs regular adversary exercises. On Case T-01, a UAE operator saw P1 incidents fall 60% year on year with full SIEM coverage.

Yes. Onsite and hybrid seats are available at client sites in Saudi Arabia and the UAE, supported by our Al-Khobar office. Onsite seats start within 4 working days too. Network operations centres often keep a small onsite presence with the rest of the squad remote.

Put telecom-grade engineers on your platform

Share your availability targets, stack and licence constraints. We propose a squad and an on-call model within 72 hours.

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