We publish only delivery figures we can trace to a source. Delivery KPIs, including SLA adherence, publish monthly from November 2026.
Fig. 01Delivery Metrics
Remote Pro Ai publishes its delivery record so you can check the guarantee before you sign. This page shows only figures that exist today and can be traced to a source: 3.4% of applicants pass 5 gates. Delivery KPIs, including SLA adherence, publish monthly from November 2026. Monthly figures for shortlist time, start dates, trials, replacements, availability and NPS start with the first publication in November 2026.
| Figure | Definition | Period and source |
|---|---|---|
| 3.4% of applicants pass 5 gates | Share of applicants who clear every vetting gate | Per 100 applicants; 2026 company profile |
These figures are management-reported; they are not independently assured yet.
From November 2026 this page publishes 6 monthly KPIs from Client OS records, each against the commitment it measures. A figure appears only once a full measurement period stands behind it.
| KPI | Commitment it measures | How it is measured |
|---|---|---|
| Time to shortlist | 48 hours self-serve; named Enterprise-lane candidates within 72 hours | Hours from company verification and scope approval to a complete shortlist for every requested role |
| Time to start | 4 working days for every role (bench, off-bench or on-site) | Working days from the order effective date to the engineer’s first working day, excluding documented client-side pauses |
| Trial conversion | One no-bill trial per company | Share of completed no-bill trials that continue into a paid engagement |
| Replacement time and rate | A replacement starts within 4 working days; the full handover completes in under 14 days | Working days from a replacement request in Client OS to the new engineer’s first day; replacements per active seat per quarter |
| Seat availability | At least 95% of contracted hours staffed | Contracted hours delivered across all active seats in the calendar month |
| Client NPS | Every client approver is surveyed | Survey after each trial and every quarter; responses are not filtered or weighted |
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Because a guarantee is only credible if you can check it. Today this page shows the figure we can already trace to a source: 3.4% of applicants pass 5 gates. From November 2026 it adds monthly shortlist, start-date, trial, replacement, availability and NPS figures from the same system that calculates client service credits.
From the first publication they are calculated from operational records: Client OS events for shortlist, start and replacement times, approved timesheets for availability, and NPS surveys. The published figures are not typed in by hand. From November 2026 the figures are published monthly, and the machine-readable feed on status.remote-pro.ai/kpis follows the same schedule for analysts and procurement tools.
Only delays caused on the client side, such as late access, a requested start-date change or waiting for a client-required security clearance. The number of excluded cases is shown beside each metric, so you can judge the effect yourself. Nothing is excluded because of a failure on our side.
It stays visible, with a short note explaining the cause and the fix. Individual clients are protected regardless: when we miss a commitment on your engagement, the service credit in your contract is applied to your next invoice. Context notes stay on the page until the metric recovers.
It is the share of contractual commitments met, across all clients and models. From November 2026, the monthly KPIs on this page publish it and break performance down into shortlist, start-date, replacement and availability commitments.
Not yet. No independent assurance engagement is scheduled today; if we commission one, the transparency report will name the provider and the scope. Until then, every figure is calculated from operational records with published definitions, and your monthly service report shows the same measures for your engagement.
Yes. Your monthly service report shows the same measures for your team alone: start date per seat, monthly availability, response times and the credits due and applied. You can raise a query on any figure, and the report can go to your finance contact as well.
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