Care Plan

App maintenance and support that keeps your app healthy

Care Plan keeps a launched app healthy: monitoring, security updates, OS upgrades, bug fixes and small changes. 3 tiers at 15–⁠20% of the build cost per year, billed monthly.

Choose a Care Plan Book a scoping call

Starts the day your 60-day warranty ends. Monthly billing by mada or card.

Fig. 01Care Plan

  • 72hfree hold
  • 4working days to start
  • 48hshortlist
  • 9practices
In short

Monitoring, security updates, operating-system upgrades, fixes and small changes, from the team that knows your code.

Care Plan is the Remote Pro Ai app maintenance and support service after launch: monitoring, security updates, operating-system upgrades, bug fixes and a monthly allowance of small changes. It comes in 3 tiers priced at 15–⁠20% of the original build cost per year, billed monthly, with critical-incident response from 4 hours down to 1 hour.

3 app maintenance and support tiers

EssentialStandardPriority
Best forStable apps with low changeGrowing apps with monthly updatesRevenue-critical apps
P1 response4 hours2 hours1 hour, 24/7
CoverageWorking daysWorking days, with on-call for P124/7 for P1 incidents
Small changes8 hours/month16 hours/month32 hours/month
ReportMonthlyMonthly + callMonthly + quarterly review

Essential costs 15% of the original build cost per year, Standard 17.5% and Priority 20%, billed monthly.

How it starts

Launch packages
the plan starts the day your 60-day warranty ends.
Apps built elsewhere
a fixed-fee onboarding review comes first.
Week 1
monitoring, alerts and on-call set up in your accounts.
Every month
report, plus a call on Standard and Priority.

Care Plan response times

PriorityExampleEssentialStandardPriority
P1 · CriticalApp down or payments failing for all users4 hours2 hours1 hour, 24/7
P2 · HighA main feature broken for many users1 working day8 working hours4 working hours
P3 · NormalMinor bug with a workaround, or a layout issue3 working days2 working days1 working day

Response means a named engineer is working on the issue and you have been told the next update time. The clock starts when you report through Client OS or WhatsApp at +20 109 277 6977. Working hours follow your market: Sunday to Thursday in the GCC, Monday to Friday in Europe and the US. Cosmetic requests are planned into your monthly hours.

What included hours cover

  • Small changes: text, prices, images, a new field or a new notification.
  • Minor features that fit in the monthly hours.
  • Store updates: screenshots, descriptions and privacy labels.
  • Configuration changes in your admin, payments or hosting.

Fixes for defects in our code never use your hours, and neither do P1 incidents. Unused hours roll over for one month. Larger features are quoted separately at your Care Plan rate, or built by a Dedicated Pod, so you always know the cost before work starts.

What we monitor and maintain

  • Uptime checks every minute from several regions, with alerts to our on-call engineer.
  • Error and crash tracking for app and server.
  • Performance: response times and slow queries.
  • Dependency vulnerability scan every week; security patches reviewed monthly.
  • Yearly iOS and Android upgrades, tested on beta releases before public launch.
  • Daily backups, verified with a restore test every quarter.
  • SSL certificates, domains and store accounts tracked before expiry.
  • Cloud cost alerts when spend moves outside its usual range.
  • Monthly report in Arabic or English: uptime, incidents, updates and hours used.

Care Plan price

Care Plan costs 15–⁠20% of the original build cost per year, depending on tier, billed monthly. For apps not built by Remote Pro Ai, a fixed-fee onboarding review comes first, from USD 1,500, so we know the code before we support it.

  • What shapes your quotation

    • Apps not built by us: the onboarding review result.
    • Build cost and tier.
    • Hosting setup and number of environments.
    • Third-party services that need monitoring.

  • Guarantee

    • Response times written into your Care Plan agreement.
    • Service credits if we miss a response time, capped at 15% of the monthly fee.
    • Fixes for defects in our code never use your hours.
    • Cancel with 30 days’ notice; code, accounts and documents stay yours.

  • Results

    Care Plan uses the monitoring and on-call model behind Case T-02, a subscriber backend for 10M+ users in Europe that runs at 99.95% availability with follow-the-sun on-call from Cairo.

Frequently asked questions

Book a scoping call

20 minutes with a solutions architect. No sales script.

Apps age even if you change nothing. Apple and Google release new operating systems every year, libraries publish security fixes, certificates expire and payment providers update their APIs. A Care Plan keeps your app working and secure through these changes, and gives you a team that answers when something breaks.

The annual price is a share of your original build cost, between 15% and 20% depending on the tier, billed in monthly instalments. Essential sits at the lower end of the band and Priority at the upper end. For an app we did not build, a fixed-fee onboarding review sets the baseline, and the plan is priced from the review.

Yes. We start with an onboarding review of the code, hosting, accounts and documentation. It tells you what condition the app is in and what, if anything, must be fixed before we can commit to response times. You then choose a tier with full knowledge of the risks.

The rollover rule for unused small-change hours is written into your Care Plan agreement. Your monthly report and Client OS show hours used and left, so you can plan small changes with your product manager. If you regularly need more, move to a higher tier or ask for a quote for the larger change.

Hosting is paid directly by you to your cloud provider, so the account and data stay in your name. The Care Plan covers monitoring, maintenance and security of that hosting, and our monthly report includes cost alerts. Uptime of the hosting itself follows your cloud provider’s service terms.

Yes, with 30 days’ notice. Your code, accounts and documents stay yours, and on request we deliver an updated handover note so another team can take over. Cancelling a Care Plan never affects the warranty on a launch package, which always runs to its end.

Start today

4 working days

Your team can be working within 4 working days of signature.